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Frequently asked questions
Answers to common questions about products, orders and commercial partnerships.
1How can we establish a wholesale partnership?
Contact our sales team using the details on this website. We will explain the partnership process and conditions.
2Are there minimum order requirements?
Yes. We normally apply minimum quantities to ensure the economic viability of wholesale orders. Contact us for details.
3Do you offer customised stationery?
Yes. For selected products we can apply your own designs or branding to meet specific needs.
4What products do you offer?
We offer pens, notebooks, pads, folders, pencil cases, fine-art supplies, scissors and many more stationery items.
5Can we request samples?
Yes. Contact us to request samples and assess product quality.
6How do you ensure quality?
We rigorously control quality and subject products to inspections and testing to meet high standards.
7Are discounts or special commercial policies available?
Discounts may be available according to order volume and partnership terms. Contact our sales team.
8What is the lead time?
It depends on the product type and order quantity. We provide an estimated date after order confirmation.
9Which payment methods do you accept?
We accept various methods, including bank transfer (T/T), letter of credit (L/C) and other secure payment options.
10Do you ship internationally?
Yes. We work with reliable logistics partners to arrange safe international deliveries.
11How are returns and exchanges handled?
If there is a quality issue or you are dissatisfied, contact customer support to learn the applicable policy.
12Do you have distributor or agent programmes?
Yes. If you are interested in becoming a commercial partner, contact us for information and support.
13Can I receive product and promotion updates?
Yes. You can subscribe to receive information about products, promotions and industry news.
14Is online order tracking available?
Yes. We offer online order tracking so you can check order status and delivery information.
15Is there a catalogue or product list?
Yes. We update our catalogues regularly and publish our product range through official channels.
16How can I contact customer support?
By telephone, email or the contact details published on this website.
17How much experience does the company have?
We have extensive experience in the stationery sector, offering quality products and professional service.
18Do you provide technical specifications?
Yes. We provide product specifications to help you understand detailed features.
19Is online customer support available?
Yes. We provide online assistance to answer questions and offer support when needed.
20Do products comply with international standards?
Yes. Our products meet international quality and safety standards to support safe use.
Need more information? Contact our team.
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